Bond & Restore FAQs
Got more questions? Email our team at hello@kaiurbanretreat.com
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The session is designed for babies from 6 weeks to 9 months. If your baby is younger or older and you're unsure, feel free to reach out and we'll let you know if it's a good fit.
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Yes — there is street parking available on Karnak Road and surrounding streets.
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Your baby will be lying on one of our futons and as a spa, we have plenty of fluffy towels. Feel free to bring any blanket or play mat that they’re familiar with. We have a change table in our accessible bathroom. You’re welcome to bring your pram but space is limited and it may be placed away from you during the session.
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Your bundle includes our 60-minute Kai Signature Relaxation massage treatment. Some variation may be possible; please contact our reception team.
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Your baby stays with your partner throughout the massage lesson — that's the whole idea. Charlotte's session is hands-on and baby-led, so your little one is in good hands the entire time.
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Charlotte’s session is baby led, if baby is asleep then she has specialised weighted babies for you to practice on.
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Absolutely — twins are welcome! We'd just ask that you consider whether your partner feels comfortable managing both babies during the lesson, so you can truly switch off and enjoy your treatment. If you'd like to chat it through first, our team is happy to help you figure out what works best for your family.
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We understand that life with a baby is unpredictable. Cancellations made more than 5 days before the session will receive a full credit to use at Kai with 1 year expiry from the day of the event. Cancellations within 5 days are non-refundable, but your spot may be transferred to another family.
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This could be a stressful time for you and your well being and enjoyment is our priority.
Contact us as soon as possible and we will do our best to find a solution.
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Absolutely. Bond & Restore makes a beautiful gift for a new parent or a couple expecting their first baby. Contact our reception team hello@kaiurbanretreat.com and we can put together a beautiful gift voucher for you.
