Launch Event FAQs

Absolutely! While each session is tailored to its audience — prenatal or postnatal — you are welcome to attend either one and will still find the expert advice valuable.

Yes — we welcome babies who are not yet mobile (i.e. not yet crawling)! Our lounge space is limited, so we may need to place your pram in another room while you have your baby with you. Please let us know in the booking form if you will be bringing your baby and/or pram. Please note that many of our products are in glass bottles, so older children are unable to attend.

We are one of only two Melbourne spas using Pure Mama products in our treatments. This event is a wonderful opportunity to see how we integrate the range into our treatments, and to hear about our exciting future plans for postnatal care.

No problem at all — please let us know via email and we will set aside one of our treatment rooms for your use.

Thank you for your support of Kai Urban Retreat — of course! We would love to introduce you to our new package and the full Pure Mama range.

Yes, anyone is welcome to purchase a ticket. While the event is most beneficial for mothers, anyone in your support network will still gain valuable tips from our experts and enjoy a moment of relaxation.

Babies are wonderfully unpredictable! If you get a moment, please let us know so we can open your spot for another parent. Your $20 will be held as a credit for a future visit. We can't wait to meet you and your bub!

There is a $20 booking fee, which is converted to a store credit on the day of the event. You can redeem on products or treatments. The credit has a 1 year expiry period.